Refund & Return Policy
At CadTraders, we strive to ensure every customer is satisfied with their purchase. Since we deal primarily in digital products (3D models, CAD files, and related assets), we follow a clear refund policy to protect both our buyers and sellers.
Digital Product Policy
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Once a digital file has been downloaded, it is considered delivered and non-returnable.
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Refunds are only issued under specific circumstances such as:
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The product is defective or corrupted and cannot be used as described.
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The product does not match the description or preview images provided on the product page.
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Duplicate purchase due to a technical error.
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How to Request a Refund
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Contact our support team within 7 days of purchase with your order details.
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Provide clear information (screenshots, error messages, or explanation) so we can review your case.
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Once approved, your refund will be processed back to your original payment method within 5–10 business days.
Non-Refundable Situations
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Change of mind after purchase.
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Incompatibility with your software or system (if the correct formats were clearly listed on the product page).
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Improper or unauthorized use of the files.
Our Commitment
We aim to maintain a fair balance between buyers and designers. If you ever face issues, our support team is here to help resolve them quickly and professionally.